Customer Service Information

Refunds and Exchanges:
For a full product refund or exchange, please return your item(s) to us within 30 days of when you receive them, by the most cost effective carrier (usually this is the US Postal Service), and in original condition (please, no worn or washed shirts). Please include a copy of the invoice you received with your name, address, phone number and a note indicating if you’d prefer an exchange, replacement or a refund. (Address)

We'd also like to know why you're returning the product, so we can improve our products and service. Exchanges for a different style, size or color not due to a manufacturing defect or an order processing error will incur normal shipping charges when the product is reshipped to you. If you’re requesting a refund not due to a manufacturing defect or order processing error, we will gladly refund you the cost of the merchandise only. A credit will appear on your credit card statement within one or two billing cycles. Unfortunately, we cannot refund you the cost of the shipping unless there is manufacturing defect or there was a mistake made in processing your order.

We do recommend that you return products to us insured. The United States Postal Service (USPS) will insure your package to guard against loss. If something happens in transit and the package doesn't get delivered, we can't give you a refund.

Shipping Methods:
Unless specified by a customer, we reserve the right to use the shipping carrier that is most appropriate for each product and is the most cost effective for our customer.

Shipping Costs:
The cost of shipping will be calculated upon checkout. Shipping costs are based upon the weight and the shipping method selected for each item ordered.

Delivery times do NOT include weekend days or holidays. Saturday delivery is available on orders shipped via US Postal Service. Please enter your shipping address carefully and insure it is a valid delivery point! Reshaping The World, LLC reserves the right to charge additional shipping and handling charges in the event of reshipments or other shipping corrections. You will be notified by e-mail in such a case.

International Shipments:
International shippments are available through USPS Global Priority Services. Visit www.usps.com for information about specific locations.

PO Boxes or APO/FPO Boxes:
Items may be shipped to PO Boxes using USPS shipping methods. Because we cannot guarantee delivery to the correct person, we regret that we cannot deliver to APO or FPO boxes. We will be happy to deliver any item(s) to your home address for you to forward to a special someone at an APO or FPO box.

If you have any questions or concerns about shipping costs or procedures, please contact us by emailing customerservice@reshapingtheworld.com.

Salses Tax:
Sales tax of 5% will be applied to items shipped to Maine destinations.

Home | Our Story | Thoughts | General Policies | Customer Service Policies | Men's Tees | Women's Tees | Contact Us
©2005 Reshaping The World LLC, All Rights Reserved